Human Factors Engineering at the Transportation Security Administration

Dr. Frances Greene, Transportation Security Administration Bonnie Kudrick, Transportation Security Administration Katherine Muse, Transportation Security Administration The Transportation Security Administration (TSA) has three engineering psychologists within the Office of Security Capabilities (OSC) who address the human element for the Agency. While many activities and programs cannot be elaborated upon due to security restrictions, a few […]

Designing, Developing, and Validating an Adaptive Visual Search Training Platform

IED threat in a suitcase

Conference Paper · August 2015 DOI: 10.1007/978-3-319-20816-9_70 CITATIONS 3 READS 158 6 authors, including: Kelly S. Hale Draper Laboratory 66 PUBLICATIONS 1,202 CITATIONS Jesse D Flint Design Interactive, Inc 16 PUBLICATIONS 95 CITATIONS Bonnie Kudrick HumanLink 15 PUBLICATIONS 31 CITATIONS All content following this page was uploaded by Jesse D Flint on 02 August 2016. […]

Implementing Human Systems Integration in the Department of Homeland Security

department of homeland security building

Bonnie Kudrick, Kristopher Korbelak, Ph.D., Jeffrey Dressel, Ph.D. Transportation Security Administration (TSA) Janae Lockett‐Reynolds, Ph.D. Department of Homeland Security (DHS S&T) Mark Rutherford United States Coast Guard (USCG) Matthew Witbeck, Jenny LaFreniere, Bret Peterson Deloitte Consulting, LLP The Department of Homeland Security (DHS) formally incorporated Human Systems Integration (HSI) in systems and policy development in […]

TRENDS IN WEB SEARCHING: TASK-SPECIFIC CHARACTERISTICS

google search home page

Cynthia A. Sikora Lucent Technologies, Bell Laboratories Holmdel, New Jersey Linda A. Roberts BellSouth Atlanta, Georgia Bonnie M. Kudrick Titan Corporation Mays Landing, New Jersey In this research, we investigated characteristics of web searches for specific topics as well as general trends across topics. Screen activity data captured from web searches conducted on four search […]

A Systems Approach to Diagnosing and Measuring Teamwork in Complex Sociotechnical Organizations

environment equipment system and effectiveness

Sacha N. Duff, Katherine Del Giudice, Matthew Johnston, Jesse Flint Design Interactive, Inc., Orlando, FL Bonnie Kudrick Transportation Safety Administration, Office of Security Capabilities, Washington D.C. This paper presents a novel approach to diagnosing and measuring teamwork in complex sociotechnical systems. First, the underlying theoretical constructs that have inspired the development and use of a […]

Technology Advances in Aviation Security

group of tsa agents monitoring xray screens

Airports are faced with demanding and unique challenges; technology needs to keep up with these demands and also be one step ahead. New technology must not only be valid and reliable but also implemented in a way that streamlines the user experience for the passengers and security officers. Passenger demands grow every year and aging […]

HumanLink-Symposit-CASRA attends I/ITSEC Trade Show

CASRA tradeshow

On November 29th, 2021, HumanLink partnered with IT Firm Symposit and research company CASRA at the Interservice/Industry Training, Simulation and Education Conference (I/ITSEC). I/ITSEC is the world’s largest modeling, simulation, and training event and conference. Held last year November 29-December 3 in Orlando, Florida, I/ITSEC consists of peer-reviewed paper presentations, tutorials, special events, professional workshops, […]

Large Government Contractor

Aviation Large Government Contractor Challenge: An Aviation Government Contractor needed human-factor resources to maintain passenger throughput in order to deploy new technology for passenger screening. Objective: Assist in defining throughput with existing and new technology.   Solution: Prior to new equipment deployment, modeling and simulation assessments were made to maintain or improve current passenger throughput. […]

Shannon Airport, IE

Shannon Airport, IE Challenge: Our client in Ireland needed updated security training for security screeners. The existing training did not include a robust 3D training component. Objective: Improve security posture by supplying a 3-D web-based training platform for security screeners. Solution: Equip CASRA’s X-Ray Tutor 4 for enhanced screening processes. Strategy:  Provide Shannon Airport with […]

Culmen International

Culmen International Challenge: Our client was contracted to develop an aviation security training program for high risk countries. Objective: Evaluate the current training program and provide recommendations for improvement which included performing a readability assessment, observations, interviews and document review. Solution: Provide overall assessment of all areas of training, and provide actionable recommendations. Strategy: Reviewed […]